Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a card refund.
Refunds are contingent upon inspection of item(s) once we receive it. At our discretion there is a 15% manufacturing fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for ALL shipping costs if seller is not at fault.
PLEASE NOTE: If more than one product is ordered and a return is requested for the entire order due to the products being the "wrong size" or "not the right color" it is at our sole discretion to accept the return. Our paracord products are all custom made to order and if for example 3+ handmade products are ordered and the customer decides they are "too big" or "too heavy" we have lost many hours manufacturing and most likely will be unable to sell that particular color you ordered. Please read the description carefully and ask any questions prior to ordering more than one product to ensure 100% satisfaction.